Reward and incentive-based promotions, which include a wide range of marketing strategies, such as sweepstakes, contests, loyalty/rewards, couponing, sampling, and other incentive offers, are gaining new popularity in these uncertain economic times.
This resurgent popularity is partly due to the power of promotions to interest, engage, and activate targeted consumer responses, and to produce immediate [...]

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More than a quarter of all business travellers use sites such as Tripadvisor when making their choice of hotel, according to new research.
The research also showed that 21% of those surveyed felt that the advice given by their business travel agency was unreliable.
Market research agency BDRC found that 28% of a thousand business travellers surveyed [...]

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Many people are surprised to learn that YouTube is the second-largest search engine. Therefore it is a shock to many search marketing professionals that clients, including large brands, neglect to formulate or act on strategies for YouTube optimization.
Many people are surprised to learn that YouTube is the second-largest search engine. Yep, it’s bigger than Yahoo [...]

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TripAdvisor added a personalized customer satisfaction management dashboards to each property owner’s page on the site. Managers and owners can now instantly assess their performance, as determined by their guests, including trend and competitive analysis, and a new Customer Satisfaction Index.
TripAdvisor announced the addition of free, personalized customer satisfaction management dashboards to each property owner’s [...]

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Choosing a new CMS is a big decision – a CMS that is a good fit can put you in hotel heaven or a bad fit into hotel hell. Content Management System (CMS) is the platform on which a modern hotel’s website is typically built.
Content Management System (CMS) is the platform on which a modern [...]

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There is no easy answer to the question, “What will be the next Twitter?” Yesterday, it was Friendster and then MySpace; today we are hooked on YouTube, Facebook, and, undeniably, Twitter — our friendly neighborhood microblogging buzz juggernaut. So who has staying power and what is next on the horizon for big digital breakthroughs?
In the [...]

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As the popularity of social media has grown, however, so have the number of networks to update and tools that can help. Below are a few effective and easy-to-use tools that I recommend to save you time and a lot of frustration in the long run.
Social media is the hottest trend in marketing today, and [...]

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Let’s examine the user experience and five other common usability issues a typical user may find when shopping for and purchasing a product online
Last month, I showed you how to fix five of the most-common 10 usability issues found in order flows.
Let’s examine the user experience and five other common usability issues a typical user [...]

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A recent survey conducted by Market Metrix and TripAdvisor found that 85% of hotels have no guidelines for monitoring, responding to or acting on guest reviews. Perhaps this lack of direction explains why, according to TripAdvisor, only 4% of negative reviews are responded to!
Although the hospitality industry is still in the beginning stages of [...]

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