The hotel industry has never been known to be tech leaders, but more and more executives are trying to meet than exceed customer tech demands. They realize technology is quickly becoming the point of entry to appeal to guests. But fortunately some hotels are taking the technological leap even further by offering programs and services enabled by technology they hope will differentiate their hotels form the competition.
Independent hotels, hotel groups, and a variety of brands have identified that they need to anticipate guests’ preferences in the technology area just as they do for other services. Technology today means Wi-Fi enabled guest rooms as well as plenty of bandwidth so guests can download videos, social media and music as well as access e-mail and attachments. And the problem is compounded because these days multiple guests per room are looking to stay connected.
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