Comments on: TripAdvisor’s Tips for Managing Online Hotel Reviews http://www.marketingtimes.com/2010/03/tripadvisors-tips-for-managing-online-hotel-reviews/ Marketing Times for the Hotel & Travel Industry from Net Affinity Tue, 07 Feb 2012 13:52:31 +0100 http://wordpress.org/?v=2.8.5 hourly 1 By: hotel reviews http://www.marketingtimes.com/2010/03/tripadvisors-tips-for-managing-online-hotel-reviews/comment-page-1/#comment-972 hotel reviews Mon, 14 Jun 2010 20:11:55 +0000 http://www.marketingtimes.com/?p=1487#comment-972 Hotels should also address problems immediately as possible. The longer they left unresolved, the more would-be guests will be lost. Remember that there are travelers all over the world who would search the internet for hotel reviews every hour. Hotels should also address problems immediately as possible. The longer they left unresolved, the more would-be guests will be lost. Remember that there are travelers all over the world who would search the internet for hotel reviews every hour.

]]> By: Phil Graham, B&B Owner in France http://www.marketingtimes.com/2010/03/tripadvisors-tips-for-managing-online-hotel-reviews/comment-page-1/#comment-434 Phil Graham, B&B Owner in France Tue, 30 Mar 2010 07:44:41 +0000 http://www.marketingtimes.com/?p=1487#comment-434 I might listen to what TripAdvisor has to say about handling guest comments - but only once they allow open discussion and criticism of themselves on their website and start responding promptly to owner concerns. Their inability to engage in meaningful dialogue with concerned owners is legendary among the owners' communities. For a site that makes money out of publishing anonymous, unverified reviews of others, it's ironic they won't allow questions and criticism about their business practices and their lack of control over their site content. More concerned with protecting image than "getting the truth"? I might listen to what TripAdvisor has to say about handling guest comments – but only once they allow open discussion and criticism of themselves on their website and start responding promptly to owner concerns.

Their inability to engage in meaningful dialogue with concerned owners is legendary among the owners’ communities.

For a site that makes money out of publishing anonymous, unverified reviews of others, it’s ironic they won’t allow questions and criticism about their business practices and their lack of control over their site content. More concerned with protecting image than “getting the truth”?

]]>