I’m a big fan of Brian Solis. His expert thinking and understanding of the social media space is refreshing and always a joy to read. None more so than his interpretation of Marketing Sherpa’s recent report on the social media space where they observe that “2010 is the year where social media marketers gain the experience required to advance from novice to competent practitioner capable of achieving social marketing objectives and proving ROI.”

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At the start of a new year dust off the excesses of the holiday season and put the finishing touches to our plans for the year ahead. As part of this process we read extensively to see what trends are emerging in the hotel industry and ascertain which if any will impact the most on our business.

Daniel Craig’s Top 10 Trends for 2010 are a somewhat irreverant, yet poiniant view on where we see ourselves right now.

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I’m a big fan of Guy Kawasaki and have been following his blog and twitter posts with interest. He recently launched a new site aptly named AllTop.com which aggregates the top headline feeds from 100 categories. One of the categories relates to the Hotel and Tourism industry. Whilst it has an American bias, the [...]

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A passenger on a flight notices his reading lamp is broken, so, using his mobile device, he complains on Twitter. Within minutes, the airline’s ground staff has dispatched a flight attendant to fix the problem and has alerted maintenance at the destination airport. Corporate communications has passed the Tweet onto the customer service department, which [...]

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Yesterday there was a big shower of snow but yeah no big deal right! Wrong, we had gridlock all over Dublin; it took over 5 hours for large numbers of people to get home. Dublin Bus cancelled services, their website went down, so where do we get our real time info when something like this [...]

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