Entries from July 2009

Pros and Cons of Putting TripAdvisor’s Reviews on Your Website

July 15th, 2009

What are the pros and cons of creating a link on the hotel website to the customer reviews page of the hotel on TripAdvisor and displaying TripAdvisor reviews directly on the hotel website via the TripAdvisor Review Widget.
We have always recommended against both of these options. Here is why:
1. Creating a [...]

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Tags: Hotel Marketing · Social Media Marketing for Hotels · Travel Marketing

Optimising the Website for Global Audience

July 13th, 2009

One of the most challenging tasks in search engine optimization (SEO) is optimizing for an international audience.
One of the most challenging tasks in search engine optimization (SEO) is optimizing for an international audience. Improving a brand’s image in multiple countries while simultaneously avoiding duplicate content issues incurs a wide array of obstacles including foreign link [...]

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Tags: Search Engine Optimisation

Using Twitter for Improving Customer Service

July 9th, 2009

But after signing up for my own Twitter account earlier this year (www.twitter.com/michellehiggins) — and being guilty of all of the above — I can now attest to at least one practical use for travelers: complaining.
As hotels, airlines and other travel companies line up on Twitter to promote their brands, customers who voice their grievances [...]

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Tags: Social Media Marketing for Hotels · Travel Marketing

Promotional Coupons – Searches Online Up 46%

July 7th, 2009

US Internet users have responded to the economic downturn by using the Web to save money. Coupons have played a large role.
According to the “State of the US Online Retail Economy in Q1 2009” study, from comScore, online coupon services have enjoyed a huge surge in popularity during the recession. Since March 2008 year-over-year growth [...]

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Tags: Internet Marketing · Social Media Marketing for Hotels

Cultural Influences on Travel Behaviour

July 3rd, 2009

Spaniards and Italians are the most demanding touristsm while the Dutch and British, on the other hand, are more concerned about practical aspects and less about the details of their room.
Over 80% of European tourists think that a very important factor when booking a room is a shower or bath, and over 60% acknowledge that [...]

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Tags: Hotel Marketing · Internet Marketing · Travel Marketing