Spaniards and Italians are the most demanding touristsm while the Dutch and British, on the other hand, are more concerned about practical aspects and less about the details of their room.

Over 80% of European tourists think that a very important factor when booking a room is a shower or bath, and over 60% acknowledge that the first thing they do when arriving is check out the bathroom.

39% of users only visit the hotel restaurant if breakfast is included in the price, and 20% buy food outside the hotel to eat in their rooms

What sort of information do future tourists look for? Above all, about cultural activities and excursions, although the British and the Dutch, who have very similar interests, place greater importance on restaurants and special events. Italians, for their part, put information about leisure facilities ahead of any other matter (72%). Spaniards are more interested than anyone else in shows on in the city (52%), while the Dutch are the tourists with the highest percentage of people who do not look for any information of any kind (15%).

When booking a hotel room, the Internet is once again the first option, with the United Kingdom (87%) coming top. Spain (73%) and Italy (70%) are still somewhat behind as regards on-line operations. Even so, travel agencies still have a high share, and around 50% of those surveyed say that they use their services for booking rooms, although this percentage is much lower, 20%, in the United Kingdom, lower than the percentage of British travellers who sometimes book directly by phone.

The growing importance of the internet when arranging trips has made for a change in tourists’ travelling habits. Given this change in traveller profile, NH Hoteles has over the last year embarked upon a major update of its website, building up the aspects that customers are calling for more in their internet relationship with the hotel chain.

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